I have decided to give IBERIA one last chance to give me the name and contact details concerning my complaint - so I will fax them tomorrow. Here`s my fax :
17 March 2008
I have asked on two occasions (26 February and 5 March) to be given information to enable to pursue a complaint. On both occasions I have not received this information.
I request again that you provide me with the name and or title, and contact email and other details of a supervisor or manager to whom I can make a complaint.
Although I have posted the details of my complaint on a number of websites including Business Traveller and Flyertalk you can find the chronology of the problem at this website :
http://iberiaandcustomerservice.blogspot.com/
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